Last updated: July 2025
Operated by: Samui Wash & Dry Co., Ltd., Koh Samui, Thailand
Welcome to Samui Wash & Dry.
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains:
what information we collect
how we use it
how we protect it
your rights under Thailand’s PDPA (Personal Data Protection Act)
how to contact us
This Policy applies to:
our website
our WhatsApp ordering system
our AppSheet booking system
any communication channels used to place an Order
By using our website, WhatsApp, or booking systems, you consent to this Privacy Policy and agree to its terms.
We may collect the following information when you communicate with us:
Name
Phone number
WhatsApp number
Hotel, villa or home address
Order details (laundry type, kilos, preferences)
Photos you send (laundry photos, location photos)
Special instructions
Payment information (only the confirmation, not card details)
When you visit our website, basic technical information may be collected:
IP address
Browser type
Date and time of visit
Pages viewed
Device type
This is standard and used only for security and analytics.
We use your data to:
Process and manage your laundry Orders
Communicate about pickup, delivery, delays or updates
Provide customer support
Improve our services and systems
Ensure driver safety and correct delivery
Maintain internal records and invoicing
Detect or prevent fraud or misuse
We do not sell or rent your personal information.
Under Thailand’s PDPA and international principles, we process your data based on:
Contractual necessity (fulfilling your laundry order)
Legitimate business interests (improving services, preventing fraud)
Your consent (sending a message or submitting a booking)
Our website may use cookies to:
remember your preferences
improve speed and performance
analyse website usage
You can disable cookies in your browser settings.
We do not use advertising cookies.
We only share your information with:
our delivery staff (to perform pickup & delivery)
our internal systems (AppSheet, Google Sheets for booking management)
payment providers (Stripe) — we do not receive your card details
We do not share or sell your data to advertisers or third-party marketing companies.
We keep customer/order data for as long as necessary to:
complete your service
provide support
comply with Thai bookkeeping laws (receipts, payments)
After this period, data may be securely deleted.
We do not knowingly collect personal information from children under the age of 13.
If a parent believes such information was provided, please contact us — we will remove it immediately.
You have the right to:
request access to your personal data
request correction of inaccurate information
request deletion of your data (when legally possible)
request restriction of processing
withdraw your consent
request a copy of your data
To exercise your rights, contact us via WhatsApp or email.
We take strong measures to protect your information:
secured internal systems
restricted employee access
encrypted communication where applicable
no storing of payment card data
While we cannot guarantee absolute security, we follow industry standards.
Our website may link to external sites (Google Maps, hotel websites).
We are not responsible for their privacy policies or content.
We may update this Privacy Policy occasionally.
The latest version will always be available on our website.
If you have questions about this Privacy Policy, you may contact us:
Samui Wash & Dry Co., Ltd.
Koh Samui, Surat Thani, Thailand
Phone: +66 82 640 4606
WhatsApp: +66 82 640 4606
Email: support@samuilaundryandcleaning.com