Samui Wash & Dry – Privacy Policy
Last updated: July 2025
Operated by: Samui Wash & Dry Co., Ltd., Koh Samui, Thailand
1. Introduction
Welcome to Samui Wash & Dry.
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains:
what information we collect
how we use it
how we protect it
your rights under Thailand’s PDPA (Personal Data Protection Act)
how to contact us
This Policy applies to:
our website
our WhatsApp ordering system
our AppSheet booking system
any communication channels used to place an Order
2. Consent
This policy explains how we handle information when you use our website, WhatsApp or booking systems. Using the website or making a booking does not by itself give permission for optional analytics or advertising technologies; those permissions are chosen separately in Cookie settings.
3. Information We Collect
3.1 Information you provide directly
We may collect the following information when you communicate with us:
Name
Phone number
WhatsApp number
Hotel, villa or home address
Order details (laundry type, kilos, preferences)
Photos you send (laundry photos, location photos)
Special instructions
Payment information (only the confirmation, not card details)
3.2 Automatically collected data
When you visit our website, basic technical information may be collected:
IP address
Browser type
Date and time of visit
Pages viewed
Device type
Basic technical data supports website operation and security. Optional analytics and advertising measurement depend on your choices in Cookie settings.
4. How We Use Your Information
We use your data to:
Process and manage your laundry Orders
Communicate about pickup, delivery, delays or updates
Provide customer support
Improve our services and systems
Ensure driver safety and correct delivery
Maintain internal records and invoicing
Detect or prevent fraud or misuse
We do not sell or rent your personal information.
5. Legal Basis for Processing
Under Thailand’s PDPA and international principles, we process your data based on:
Contractual necessity (fulfilling your laundry order)
Legitimate business interests (improving services, preventing fraud)
Your consent (sending a message or submitting a booking)
6. Cookies (Website Only)
Our website may use cookies to:
remember your preferences
improve speed and performance
analyse website usage
You can disable cookies in your browser settings.
Optional analytics and advertising technologies are enabled only when you allow the relevant category in Cookie settings. With analytics permission, Microsoft Clarity helps us understand website use. With marketing permission, Google Ads tags are loaded through Google Tag Manager to measure advertising. You can change or withdraw these permissions using Cookie settings in the footer. You can book without accepting optional cookies. Cookie information updated: 17 October 2026.
7. Sharing Your Information
We only share your information with:
our delivery staff (to perform pickup & delivery)
our internal systems (AppSheet, Google Sheets for booking management)
payment providers (Stripe) — we do not receive your card details
We do not sell your personal information. If you allow optional analytics or marketing, technical usage and measurement data may also be sent to Microsoft Clarity or Google, respectively, as described in the Cookies section.
8. Data Retention
We keep customer/order data for as long as necessary to:
complete your service
provide support
comply with Thai bookkeeping laws (receipts, payments)
After this period, data may be securely deleted.
9. Children’s Information
We do not knowingly collect personal information from children under the age of 13.
If a parent believes such information was provided, please contact us — we will remove it immediately.
10. Your Rights under PDPA
You have the right to:
request access to your personal data
request correction of inaccurate information
request deletion of your data (when legally possible)
request restriction of processing
withdraw your consent
request a copy of your data
To exercise your rights, contact us via WhatsApp or email.
11. Data Security
We take strong measures to protect your information:
secured internal systems
restricted employee access
encrypted communication where applicable
no storing of payment card data
While we cannot guarantee absolute security, we follow industry standards.
12. Third-Party Links
Our website may link to external sites (Google Maps, hotel websites).
We are not responsible for their privacy policies or content.
13. Updates to This Policy
We may update this Privacy Policy occasionally.
The latest version will always be available on our website.
14. Contact Us
If you have questions about this Privacy Policy, you may contact us:
Samui Wash & Dry Co., Ltd.
Koh Samui, Surat Thani, Thailand
Phone: +66 82 640 4606
WhatsApp: +66 82 640 4606
Email: support@samuilaundryandcleaning.com