Last updated: July 2025
Operated by: Samui Wash & Dry Co., Ltd. — Koh Samui, Thailand
1.1 “Company”, “We”, “Us”, “Our” refers to Samui Wash & Dry Co., Ltd., Koh Samui, Thailand.
1.2 “Customer”, “You” refers to any individual or organisation placing an Order.
1.3 “Order” means a confirmed booking via WhatsApp, Website, AppSheet or any communication channel.
1.4 “Items” means all garments, linens, towels or textiles collected.
1.5 “Services” means washing, drying, folding, ironing, air-dry, stain treatment or any related service.
1.6 “Pickup Location” means the address provided for collection.
1.7 “Delivery Location” means the address chosen for re-delivery.
1.8 “Force Majeure Event” refers to events outside our reasonable control (see Section 14).
2.1 By placing an Order, you acknowledge and agree to these Terms.
2.2 Terms may be updated at any time. The version active at the time of your Order applies.
3.1 You must provide accurate details (address, phone number, hotel/villa information).
3.2 Incorrect details may cause delays. We are not liable for delays caused by incorrect information.
3.3 The contract begins once we confirm your Order.
3.4 We may refuse any Order at our discretion.
4.1 Changes are generally allowed up to 4 hours before the start of the pickup window, subject to availability.
4.2 A downgrade from Express to Standard is not permitted within 4 hours before the start of the pickup window.
4.3 A downgrade from VIP Express to Express or Standard is not permitted at any time after booking confirmation.
4.4 Upgrades to a higher service level may be possible at any time before pickup, but only subject to driver availability, slot availability and operational capacity.
4.5 Changes within 4 hours of pickup may incur a fee or be refused, depending on availability and operational impact.
4.6 After the Items have been collected, changes are no longer possible.
5.1 Orders may be cancelled free of charge only up to 4 hours before the start of the pickup window.
5.2 If an Order is cancelled less than 4 hours before the start of the pickup window, but before the driver is on the route, a THB 200 cancellation fee applies.
5.3 If an Order is cancelled after the driver is on the route, the full minimum package price of the booked service, including the applicable delivery fee, will be charged.
5.4 If the Customer is unavailable, the laundry is not ready, or pickup cannot be completed for reasons attributable to the Customer, this will be treated as a late cancellation and charged according to Sections 5.2 or 5.3.
5.5 After the Items have been collected, cancellation is no longer possible.
6.1 We aim to deliver within the chosen time slot but do not guarantee exact times.
6.2 No liability for consequential losses due to delays (e.g., missed flights/events).
6.3 If you are not available:
6.4 Items unclaimed for 60 days may be donated or disposed of.
6.5 Delivery to third parties (hotel staff, villa staff) is accepted at your own risk.
6.6 If the Customer is not available at the agreed pickup or delivery time, and a second attempt is required, an additional delivery fee will apply.
If the distance to the location exceeds 6 km, the full delivery fee will be charged again.
If the distance is 6 km or less, 50% of the delivery fee may be charged for the second attempt.
The same applies if the Customer fails to provide access or if the items are not ready for collection.
7.1 Prices follow the official price list (website, WhatsApp bot, brochures).
7.2 Laundry is priced based on:
7.3 If weight exceeds a package, our system selects the cheapest possible option automatically.
8.1 Washing & Drying
8.2 Separation
8.2.1 By default, all laundry is washed together in mixed loads (lights and darks combined).
8.2.2 Colour separation is only performed upon explicit customer request. It is not automatic and is considered an extra service.
8.2.3 Colour separation may incur an additional fee per separation load.
8.2.4 If you do not request separation, the Company is not liable for:
8.2.5 If separation is requested, the Customer must clearly specify:
8.2.6 We do not check each item’s care label unless “Delicates” is selected separately.
8.3 Higher Risk Items
We accept no liability for damage to:
8.4 Items Left in Pockets
We are not responsible for damage caused by:
9.1 We attempt stain removal but cannot guarantee success.
9.2 Some stains cannot be removed without damaging the fabric.
9.3 No refunds/compensation for stains that remain after professional treatment.
10.1 Must be reported within 24 hours of delivery.
10.2 Evidence may be required (photos prior to pickup, CCTV, etc.).
10.3 Items are tagged per order, not individually.
10.4 Missing items must be verified before compensation is considered.
11.1 Maximum liability per item: THB 500
11.2 Maximum liability per order: 10× the order value
11.3 No liability for:
11.4 Compensation requires:
11.5 No liability for commercial-use laundry (hotels, spas, Airbnb).
12.1 Free re-cleaning if reported within 24 hours.
12.2 Items must not have been worn or used after delivery.
12.3 Some stains cannot be removed due to fabric limitations.
13.1 Payment methods:
13.2 Payment must be made at delivery unless otherwise agreed.
13.3 Unpaid orders may be withheld until fully settled.
We are not liable for delays or failures due to:
These Terms are governed by Thai law.
Disputes fall under the exclusive jurisdiction of Thai courts.
Samui Wash & Dry Co., Ltd.
Koh Samui, Surat Thani, Thailand
WhatsApp: +66 82 640 4606
Email: support@samuilaundryandcleaning.com