Last updated: July 2025
Operated by: Samui Wash & Dry Co., Ltd. — Koh Samui, Thailand
1.1 “Company”, “We”, “Us”, “Our” refers to Samui Wash & Dry Co., Ltd., Koh Samui, Thailand.
1.2 “Customer”, “You” refers to any individual or organisation placing an Order.
1.3 “Order” means a confirmed booking via WhatsApp, Website, AppSheet or any communication channel.
1.4 “Items” means all garments, linens, towels or textiles collected.
1.5 “Services” means washing, drying, folding, ironing, air-dry, stain treatment or any related service.
1.6 “Pickup Location” means the address provided for collection.
1.7 “Delivery Location” means the address chosen for re-delivery.
1.8 “Force Majeure Event” refers to events outside our reasonable control (see Section 14).
2.1 By placing an Order, you acknowledge and agree to these Terms.
2.2 Terms may be updated at any time. The version active at the time of your Order applies.
3.1 You must provide accurate details (address, phone number, hotel/villa information).
3.2 Incorrect details may cause delays. We are not liable for delays caused by incorrect information.
3.3 The contract begins once we confirm your Order.
3.4 We may refuse any Order at our discretion.
4.1 Changes are allowed up to 2 hours before pickup.
4.2 Changes within 2 hours of pickup/delivery may incur a 100–200 THB fee.
4.3 All changes depend on driver availability.
5.1 Orders may be cancelled before pickup at no charge.
5.2 If the driver arrives and you are not available:
• a re-delivery or re-pickup fee of 100–200 THB applies.
5.3 After items are collected, cancellation is no longer possible.
6.1 We aim to deliver within the chosen time slot but do not guarantee exact times.
6.2 No liability for consequential losses due to delays (e.g., missed flights/events).
6.3 If you are not available:
• items may be left at hotel reception
• items may be left in a safe spot at your own risk
6.4 Items unclaimed for 60 days may be donated or disposed of.
6.5 Delivery to third parties (hotel staff, villa staff) is accepted at your own risk.
7.1 Prices follow the official price list (website, WhatsApp bot, brochures).
7.2 Laundry is priced based on:
• package size
• extra kilos
• separation loads
• delicates
• ironing
• air-dry
• extra distance fees
7.3 If weight exceeds a package, our system selects the cheapest possible option automatically.
Standard wash: ~30°C
Machine drying or air-dry depending on service
Folding included
8.2.1
By default, all laundry is washed together in mixed loads (lights and darks combined).
8.2.2
Colour separation is only performed upon explicit customer request.
It is not automatic and is considered an extra service.
8.2.3
Colour separation may incur an additional fee per separation load.
8.2.4
If you do not request separation, the Company is not liable for:
mild colour transfer
greying of whites
dark items affecting lighter items
any normal effect of mixed washing
8.2.5
If separation is requested, the Customer must clearly specify:
what needs to be separated (e.g., whites only, baby clothes, sensitive items)
number of separation loads
8.2.6
We do not check each item’s care label unless “Delicates” is selected separately.
We accept no liability for damage to:
silk, wool, cashmere, velvet, fur
leather or suede
delicate fabrics
heavily stained items
items without a care label
items already damaged
These are washed at the Customer’s own risk.
We are not responsible for damage caused by:
coins
pens
keys
cosmetics
tissues
metal parts
any object left inside garments
9.1 We attempt stain removal but cannot guarantee success.
9.2 Some stains cannot be removed without damaging the fabric.
9.3 No refunds/compensation for stains that remain after professional treatment.
10.1 Must be reported within 24 hours of delivery.
10.2 Evidence may be required (photos prior to pickup, CCTV, etc.).
10.3 Items are tagged per order, not individually.
10.4 Missing items must be verified before compensation is considered.
11.1 Maximum liability per item: THB 500
11.2 Maximum liability per order: 10× the order value
11.3 No liability for:
shrinkage
colour bleeding
wear and tear
missing buttons, prints, beads
prior damage
items washed without separation request
11.4 Compensation requires:
government-issued photo ID matching the Order
proof of value/purchase
11.5 No liability for commercial-use laundry (hotels, spas, Airbnb).
12.1 Free re-cleaning if reported within 24 hours.
12.2 Items must not have been worn or used after delivery.
12.3 Some stains cannot be removed due to fabric limitations.
13.1 Payment methods:
cash
bank transfer
credit/debit card (Stripe/Chatrace)
13.2 Payment must be made at delivery unless otherwise agreed.
13.3 Unpaid orders may be withheld until fully settled.
We are not liable for delays or failures due to:
bad weather
storms or flooding
accidents or road closures
power/water outages
riots or political unrest
pandemics
strikes
hotel restrictions
any event outside our control
These Terms are governed by Thai law.
Disputes fall under the exclusive jurisdiction of Thai courts.
Samui Wash & Dry Co., Ltd.
Koh Samui, Surat Thani, Thailand
Phone: +66 82 640 4606
WhatsApp: +66 82 640 4606
Email: support@samuilaundryandcleaning.com