We accept cash, card and mobile payments. Hotel guests can often charge their order via reception – just let us know during booking.

Yes. You can pay the driver directly on delivery or leave the payment at hotel reception if your hotel allows it. Please mention this in your order so our team is informed.

You only pay after your laundry has been washed, dried and folded – never upfront.

Local Thai bank transfers are possible on request. International transfers are usually too slow and expensive, so we recommend card, cash or mobile payment instead.

Card verification protects you against unauthorized use and ensures secure processing with our payment provider.

Standard – around 24 hours (next-day return).
Express – same-day return.
VIP-Express – approx. 4 hours, ideal before flights or late check-out.

No. You can leave your laundry at reception, with villa staff or in a safe spot you share with us. We’ll confirm the location in chat before pick-up.

We currently cover Chaweng, Chaweng Noi, Bophut, Plai Laem and Bangrak. For nearby areas we can often arrange pick-up with a small distance fee.

No, our staff will weigh everything with calibrated digital scales when your order arrives at the shop. You’re welcome to send a photo for a rough estimate in advance.

No. Our team separates whites, colours, delicates and baby items before washing, so you don’t have to pre-sort anything.

Most loads are washed at 30–40 °C for optimal cleanliness and fabric protection. Delicate fabrics are washed on a gentle, low-temperature program.

By default we use professional dryers. Air-drying is available for delicate items on request – just write it in the notes or mention it to our driver.

Yes. Please tell us if you have delicate fabrics, baby clothes or items that should not be tumble-dried. We’ll add a note to your order so our team follows your preferences.

We cannot process leather goods, large carpets or items that require professional dry-cleaning. If you’re unsure, send us a quick photo and we’ll let you know.

Just contact us via WhatsApp or the booking chat. We’ll check your order immediately and find a quick solution with you.

You can check our detailed service area map on the Service Area section of this website.